STRAIGHTSENSE MARKETING • BUSINESS CONSULTING
Business Performance Evaluations & Customer Experience Audits
A fresh look at the customer journey can reveal missed opportunities that traditional advertising won't solve. Our evaluations are designed for operators seeking specific, practical information about how their business serves customers.
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Clear observations. Practical next steps.
Customer experience review
Examine how customers are greeted, informed, helped and followed up with across relevant channels.
Sales inquiry and phone evaluation
Review the clarity and responsiveness of calls, website forms, and requests for information.
Operations and service presentation
Consider how scheduling, service handoffs, team communication and customer instructions affect the experience.
Reputation and Google visibility
Review Google Business Profile details, website clarity, customer review responses and contact information.
Competitive market snapshot
Consider how the business is positioned relative to relevant competitors, without assuming that online visibility alone explains all performance.
Written recommendations
Summarize key observations and suggest practical next steps for management to prioritize.
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Find the right service for your business.
We tailor evaluations to dealerships, restaurants, bars, retail stores, and service companies. Specific scope, location coverage, and pricing are discussed before work begins.
Explore restaurant consulting packages, dealership evaluations, mystery shopping services, and the Business Competitor & Market Snapshot.
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